Monday, November 16, 2009
According to a study, Customer satisfaction with the mortgage lender has declined as the time between application and closing has increased. Overall satisfaction among mortgage customers fell to 739 on a 1,000 point scale.
Lenders with better than average customer satisfaction were:
- BB&T (Branch Banking and Trust, 783 out of 1,000
- Wachovia, 781
- City Mortgage, 769
- Mortgage, 769
- Wells Fargo, 754
- Bank, 744
- Mortgage, 744
- Bank of America, 741
Lenders with better than average customer satisfaction were:
- BB&T (Branch Banking and Trust, 783 out of 1,000
- Wachovia, 781
- City Mortgage, 769
- Mortgage, 769
- Wells Fargo, 754
- Bank, 744
- Mortgage, 744
- Bank of America, 741



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